How do you manage the first and last mile deliveries, especially in rural or remote areas?

AGL offers first- and last-mile delivery through a fleet tailored to field realities and product requirements, ensuring the integrity of sensitive goods such as foodstuffs and minimizing losses. This fleet includes road, rail, river and even motorized solutions for remote areas.

Do you have temperature-controlled or ambient warehouses?

Yes. AGL provides:

• Cold and temperature-controlled storage facilities for sensitive products: FMCG, agri-food, healthcare.
• Conventional and bonded warehouses for high-value products or products requiring temporary storage.

Can I access shared or flexible storage solutions?

Yes. AGL offers:

• Shared warehouses adapted to SMEs, particularly in industrial areas and  near ports.
• Scalable solutions with low minimum volumes and adapted pricing.

What are the average storage times and associated costs?

AGL offers flexible solutions depending on your business and requirements:

• Temporary storage solutions: a few weeks to a few months.
• Affordable pricing models for SMEs, with fixed volumes and standardised frequency.
• Bonded storage and Special Economic Zones solutions allow for the deferral of tax payments.

How do you guarantee the traceability and safety of stored goods?

AGL offers:

• The Live Traceability Platform.
• Insurance for protection against loss, damage, or theft.
• Secured warehouses, including bonded facilities , with certification and risk management.

Which Incoterms should I use as an SME to ship or import my goods?

Incoterms (International Commercial Terms) define the responsibilities between the seller and the buyer for:

• Transport: who pays and organizes?
• Insurance
• Risk transfer: when responsibility shifts
• Customs formalities
• Our recommendations for SMEs:
  • Export: FCA or DAP: a good balance between simplicity and customer service.
  • Import: FOB (you keep control over the transport) or CIF (if you prefer less management).

What are customs clearance fees?

Customs clearance fees represent  the total costs incurred  when importing or exporting goods. They cover expenses related to documentation, inspections, customs duties, taxes, as well as administrative costs necessary to ensure regulatory compliance.  The amount varies depending on several factors, including the type and value of the goods and the applicable regulations in the destination country.

What documents do I need to provide for my import/export flows?

Missing or incorrect documentation can cause shipment delays and increase the likelihood of customs checks. It is essential that invoices, packing lists, and certificates of origin are complete and accurate  to avoid unnecessary verification. 
Here is an example  of required documents/information:

• Commercial Invoice
• Packing list
• Certificate of Origin: if exported
• Purchase order or customer contract
• Specific authorisations: phytosanitary, electronic, etc.
• Tax or customs identification number

• Correct customs classification: HS code

   

• Verification of export/import restrictions
   

Can I track my shipments in real time?

Access Live, our shipping tracking platform:

• Complete visibility of transport flows and monitoring at each stage.
• Arrival estimates based on predictive algorithms.
• Download all operational documents in one click.
• Visualization of logistics performance through interactive dashboards and detailed indicators.
• Carbon footprint tracking.
• Confidentiality and business continuity.

Do you have a mobile platform or a WhatsApp Business channel?

AGL offers  an online quotation request form and the Live Traceability Platform. 
WhatsApp is already in use in some countries, and its integration into a structured offer is in the process of being implemented by AGL.

Can I benefit from payment facilities or logistics financing?

Several options are currently under review by AGL, including the use of bonded warehouses to allow for deferred payments. This approach enables payment schedules to be extended by delaying the release of goods from the warehouse.

Can you help me structure my logistics journey?

Yes, AGL clearly identifies the main obstacles to SMEs development and provides  several support levers:

• SME logistics advisory to support SMEs at key stages of their operations: packaging, storage, labelling, customs.
• Solutions adapted to small, often irregular flows.
• Targeted digitalization: development of simplified tools such as online quotes, real-time monitoring, WhatsApp.

How to contact an AGL site directly?

Find the location of the agencies directly in the country pages.
To contact an agency by e-mail, complete the "Contact" form.